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  • Do you install Joomla for me?

    Installation of Joomla Content Managment System is done automatically when you sign up, and a template is applied ready for you to use. You will receive an email with login details after you sign up.
  • Where can I get the module layout from the base template?

    You can find the base template module layout at http://base.cloudaccess.net
  • Why should I go with your Cloud Solution? What makes your system so special?

    Simple, no-hassle setup and management of your Joomla Open Source CMS.We run Joomla for you as a service and provide commercial support. When you need a hand, we have a team of experts ready to help. We take care of the rest—monitoring, patching, configuration, security, scaling. There's nothing else out there like it. Our hosting control panel is built right into Joomla CMS. You won't find this anywhere else in the world: CloudAccess.net clustered cloud-based hosting solution that was built for Joomla Open Source CMS.
  • How did you build your cloud?

    Our cloud consists of many servers connected via a gigabit ethernet network. Each server has two ethernet ports: a gigabit port, which is connected to a network that forms the grid backbone, and a second port connected to the rest of the datacenter and/or the public internet. The backbone network is private, secure, and provides non-blocking gigabit connectivity between any two servers. AppLogic™ is a grid operating system from 3Tera®, which enables cloud computing for running and scaling our Joomla application. We are able to scale to any size very easily, with just a few clicks of a button. We can drag, drop, and connect the infrastructure we need, from firewalls and load balancers to database servers and storage. For Joomla, we built a very special setup that is built to scale and uses all the latest caching technologies.
  • Do I save money using your service?

    CloudAccess.net reduces the total cost of ownership of Content Management System software by reducing database licensing costs by over 100% percent and cutting systems downtime by 60 percent. At the same time, it lowers hardware expenditures by 70 percent and reduces administration, engineering, and support costs by up to 50 percent.
  • Do you upgrade my Joomla site?

    We auto-upgrade all Joomla Web sites as part of our standard services. This is done at no cost to the customer.
  • Do you provide support for Joomla Content Mangment System with your hosting?

    Yes. We are a Software as a Service company for the Open Joomla Open Source CMS. Not only do we provide infrastructure for your Joomla Web site,  we also provide you with support and software maintenance as part of the package. Much like Gmail, Sales Force, or other online software applications, we manage Joomla as a service. We provide you all the basic tools to get your business online using a powerful Content Management System.
  • Do you alter Joomla Open Source CMS?

    No, we do not alter the core of Joomla.
  • How do we set up email with your service?

    We offer free setup services with Google Applications.Your domain can work seamlessly with Google Applications, which includes a suite of applications including the famous Gmail service. The standard edition is free, and the enterprise edition includes a fee per user. If you have fewer than 50 users, we suggest the standard edition. You can sign up for standard and upgrade anytime.We set up Google free as part of our service.  

    • Gmail for business 25GB storage, less spam, and a 99.9% uptime SLA, and enhanced email security.
    • Google Calendar Agenda management, scheduling, shared online calendars, and mobile calendar sync.
    • Google Docs Documents, spreadsheets, and presentations. Work online without attachments.
  • How will I check my mail?

    Email can be checked at mail.yourdomain.com, and then you type in your username and password.  It's that easy.

    If you would like to continue to use your Outlook client, Gmail works with both POP3 and IMAP.   

  • Will my mail be at my own domain if I use Google applications

    Yes! Your mail will be configured to work perfectly with your own domain name. This means people will send mail to YourName@YourDomain.com.
  • What will my mail look like?

    This mail service is identical to Google's mail service, Gmail, except that it is all at your own domain.
  • How can I back up my data local to my hard disk?

    Log in to your Joomla Web site and click on our CloudAccess.net control panel. Find the backup and restore, then click to download the site files and database.
  • I messed up my Joomla site; can you fix it?

    If you make a mistake with your site, we will either fix your site for you, or restore your site to the Last Known Good Configuration.
  • Where do you back up my data?

    We incrementally back up the clusters databases to the Amazon S3. We dump the databases locally on disk and move that information over separately to the Amazon S3. We also back up all home directory files to the Amazon S3. All backups are managed by Zmanda Enterprise Backup Software, monitored 24/7.
  • What does the hosting control panel look like?

    We built a custom cloud control panel right inside of Joomla. It is very much like the cPanel control panel, except its built into Joomla.
  • Do you have 24/7 support?

    We provide 24/7 network support. Navigate to our support section for up-to-date Joomla support hours.
  • What technology do you use for your cloud?

    We are using 3tera.com's Applogic platform for our cloud technology, and we are using CentOS for our operating system. Our shared clusters are built to scale and run in high availability. Our Joomla clusters are all specially built for Joomla, using the latest memory caching technologies.
  • How long have you been working with Joomla?

    Everyone in our company is a Joomla expert. We have a combined knowledge of over 30 years. At CloudAccess.net, we all eat, sleep, and breathe Joomla.


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