Guaranteed repair of your Joomla! site

Rest assured if your site is hosted with Cloudaccess.net we will make sure you always have a fully working Joomla! site. See what else is included in standard Joomla! support for Standard, Business, and Pro hosting plans.

• For Demo, Mini and Basic plans, we will restore the site to the closest working version.
• For Standard, Business and Pro plans, if you wish we can restore your site to the closest working version or go in to the error logs and try to locate the problem for you. We will disable any extensions or plugins that caused your site to crash. We do not troubleshoot 3rd party extensions.

Email addresses to reach our different support departments

Demo Support: demosupport@cloudaccess.net

For 30-day trial users. We will answer basic Joomla! questions, provide quick tips and fix your site if your break it.

Joomla! Support: support@cloudaccess.net

We will always fix your Joomla! site if you break it, for all hosting plans. For standard hosting plans and above, we also provide Joomla! application support.

Hosting: admins@cloudaccess.net

For issues concerning hosting, servers, server configuration, SSL, dedicated IPs, etc.

Professional Services: professionalservices@cloudaccess.net

For services that fall outside of standard support, for example template customization. We start all professional services work within 24 hours of receipt of a paid invoice.

Sales: sales@cloudaccess.net

Submit a ticket with your question and contact details. For custom projects, the more organized you are, the faster we can provide you with pricing.

Billing: billing@cloudaccess.net

For issues concerning invoices, billing cycle, payment method, refunds, etc.

Customer Service: csr@cloudaccess.net

For general customer service issues that are not related to Joomla! or hosting.

Holidays

Emergency on-call support available for the following holidays:

• New Year’s Day, January 1
• Easter (Dates flexible)
• May 1st
• Christmas, December 25th & 26th
• New Year’s Eve, December 31st