Guarantees

If your website is unavailable less than the guaranteed amount of the uptime within a given month, we will give you a pro-rated credit for the downtime.

While we rarely have network issues that result in downtime, we admit that short lapses in service can happen. When they do, we believe that our clients shouldn't have to pay. As such, we have drafted our unique 99.9% Uptime Guarantee. Many hosting companies offer uptime "guarantees" but make no mention of what happens if they don't meet their posted uptime minimum. We stand behind our network reliability by offering you a pro-rated credit for any downtime outside of our guaranteed uptime window.

Service credits are calculated as follows:

• 100% - 99.9% uptime : No credit
• 99.8% - 95% uptime : 5% credit
• 95% - 90% uptime : 10% credit
• 90% - 80% uptime : 15% credit
• 80% - 70% uptime : 25% credit
• Less than 70% uptime : 100% credit

Please note that this guarantee applies only to unscheduled outages. Occasional planned network maintenance may be necessary. In all but the most urgent cases, we will send an email notifying clients of maintenance that is to be performed. When notice is sent to clients at least two hours prior to the service interruption, the outage does not qualify for our uptime guarantee.