Joomla Hosting & Support Plans
Your first Joomla Instance sets your level of service (SLA). Each additional Joomla Instance is sold at the low price of $5 per month.
- Includes one
Joomla InstanceIn the spirit of treating Joomla as a flexible application, we refer to each Joomla site as a "Joomla Instance". Each Joomla Instance receives the following resources by default:
-2 CPU Cores
-20GB Disk Space
Joomla InstancesWhen purchasing a Hosting and Support Plan, your first Joomla Instance is included. Each additional Joomla Instance is sold at $5 and comes with the same great service.
Email AccountsEach Joomla Instance hosted with CloudAccess.net includes our premium CloudMail service.
Joomla! UpdatesKeeping Joomla up-to-date is incredibly important for both security and usability. The CloudAccess.net platform is built to automatically update your Joomla Instance when new updates are available.
Daily BackupsWe automatically backup your Joomla Instance every 24 hours. Each backup is retained for 14 days. All paid hosting accounts can request backup restorations at any time.
- Advanced Tools
Cloud Control PanelThe CloudAccess.net control panels are built specifically for Joomla. Our advanced Cloud Control Panel contains innovative tools that save time and increase productivity.
Response TimeThe plan that you choose determines the service level that you receive from CloudAccess.net
- Phone & Ticket
SupportOur support is based around our easy-to-use ticketing system. We have telephone and ticket support set up to enhance the clients support experience.
- Core Joomla CMS
SupportThe Standard, Business and Pro SLA's come with support for core-Joomla, meaning we support the features and functionality built into the a stock Joomla Instance.
- Access Control Level
ACL SupportYou may find the Joomla ACL system useful to the creation of your Joomla Instance. This advanced feature requires specialized people at CloudAccess.net, who fully understand its features and functionality.
- 3rd Party
Template SupportGeneral troubleshooting of the settings within a template (template parameters) is available if it is required by the client.
- Joomla! Multilingual
SupportThe CloudAccess.net Support Team will provide general instruction on how to use the multilingual capabilities of Joomla!
- CloudMail Device
Configuration SupportCloudMail includes a webmail client, which is an easy to use online web interface that offers standard POP3 and IMAP connectivity. If you require help connecting a specific devices, you can purchase a Pro SLA. Alternately, we offer device email troubleshooting services for $15 per device.
- Standard PlanStarting at $9.95View SLA
- $5 Each
- Business PlanStarting at $24.95View SLA
- $5 Each
- Second in Line
- Pro PlanStarting at $49.95View SLA
- $5 Each
- First in Line
*Price reflects upfront 12 month purchase.
*Month to month rates are available.
$5 Joomla Instance
After purchasing your first hosting and support plan, which sets your service level, each additional Joomla Instance can be purchased at the low rate of $5, and their resources can be scaled individually. All Joomla Instances include unlimited email addresses and our advanced DNS network.
By default, all Joomla Instance receive the following:
- 2GB Ram
- 2 CPU Cores
- 20GB 15k RPM Disk Space
- Unlimited Bandwidth
- Unlimited Email Accounts
- Automatic Joomla Updates
- Core-Joomla Support
Need more juice? Get the Compute Booster!
Get instant access to 6 Intel Xeon Cores, and 12GB of memory anytime you want. Easily upgrade any Joomla Instance with a click of a button inside your Cloud Control Panel (CCP). To scale all the way up, the "Compute Booster" costs $40 per month.
Need more space? Go ahead and use it.
If the standard 20GB is not enough for you, simply use more. Our system will automatically track your usage and charge a low rate of $.50 per GB beyond your initial 20GB.
Joomla Hosting & Support Features
Joomla! Software as a Service - Joomla Instance and Hosting Support all in One Package
We specialize in Joomla! hosting and support. When you open a ticket with CloudAccess.net you will interact with a human being who has a thorough understanding of Joomla, Internet hosting, servers, CSS, HTML, networking, DNS, backups and much, much more. We cross-train our staff to provide you the highest level of support for the Joomla open source CMS.
Template Installation - We will install it for you.
There are thousands of templates available in the Joomla community as well as hundreds of template clubs you can join. These clubs offer pre-packaged templates and sample data sets. To start the process, upgrade your demo trial of Joomla to a paid hosting plan, find the template you love, submit a ticket, and our team will evaluate and install the template for you. *Some conditions apply.
Extension Installation - We will install it for you.
There are over 10,000 3rd Party Extensions available for Joomla that can extend the functionality of your Joomla Instance. We will help answer your questions about extension categories and which extensions may fit your individual needs. We will help you navigate the Joomla Extension Directory. Also, as a part of our Standard Support we can assist in installing any Extension you provide to us. Submit a ticket to our Support Team with your questions or an installation request. *Some conditions apply.
DNS Services - Anycasting DNS - A distributed and managed DNS network.
Most companies have 2 DNS servers, and CloudAccess.net offers 4 managed DNS locations worldwide. We run a special Anycast DNS network that uses BGP-based routing to resolve DNS queries instantly. To use our network, point your domain to our nameservers: ns1.gridfast.net and ns2.gridfast.net.
Dedicated IP Addresses - Included with every paid hosting plan.
By default we use shared IP’s. To get a dedicated IP submit a ticket with a reason you need the dedicated IP Address. We provide managed installation of the dedicated IP address. If you order SSL you will automatically get a dedicated IP address. Allow for up to 24 hours to get a dedicated IP address assigned to you.
Free staging URLs - Launch a site on a free subdomain.
Subdomains look like http://yourchoicedomain.cloudacccess.net. This subdomain name is provided when you launch a development Joomla Instance to work on before you go live on your own domain. The subdomain is live and online, ready to work with. When you're ready to go live with your own domain you can purchase that domain through CloudAccess.net or, if you already own a domain name, you can point that domain to your new site hosted with CloudAccess.net.
CloudMail - Email services that you can count on
Whether you are at your desk or on-the-go, CloudMail email services are right for you. CloudMail permits instant communcation via desktop and mobile browsers. Our system offers easy migration from many major mail service provider and it integrates into all major email clients. With 5 minute backups, you can be sure that your email data always remains safe. Sign up for a Standard, Business or Pro account and start using CloudMail today!
Managed Backups - We save your work and can restore your site
We automatically backup your Joomla Instance files once every 24 hours and your database twice every 24 hours. We keep these backups for 14 days. What this means is, if your Joomla Instance breaks, we can restore it for you as part of our standard hosting package. Our backup service is powered by the Continued Data Protection (CDP) Enterprise Backup Software offered by R1Soft, the most trusted name in the backup industry. We also offer a backup tool within your Joomla Instance that allows you to manually backup your work anytime you want.
Managed SSL Services - Certificates and Installation
We provide you with a dedicated IP and SSL certificate all in one package connected to your Joomla site. We charge a yearly fee above your hosting fees for Managed SSL Services. We will provide assistance with .htaccess configuration - we will work with you to make sure SSL is working with your hosting account.
Hosting - Blazing fast speeds
Our hosting platform is custom-built to power quick-loading Joomla Instances. We provide state-of-the-art servers and technology to offer you the world's fastest Joomla Instance. Because Joomla is the only CMS we work with, we're able to fine tune all of our equipment specifically for Joomla!
Automatic Joomla! Updates
You can set your site to get automatic core Joomla! Updates from our services, or you can update at your own pace using Joomla!'s built in Updater.
Joomla! is a powerful tool to help you build your web presence. By using the CloudAccess.net platform to create a Joomla Instance, you don't have to worry about installing and configuring Joomla! All you need is an Internet connection and a web browser. Joomla is a revolutionary content management system (CMS) and application framework that allows you to create a website with point and click. Use core Joomla! features or experience Joomla's extensibility by installing 3rd party applications or templates. CloudAccess.net can assist you with every step as you create a dynamic and powerful website for your business. We provide free & live training webinars where you can speak directly with the instructor. We also have a complete Joomla! knowledgebase full of hundreds of how-to documents and videos. You can watch a recorded version of our webinars to learn at your own pace, or you can submit a support ticket or call our team to speak directly with one of our Joomla! engineers. We guarantee that you can build a Joomla Instance just like you see in our webinars.