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 Network Issues 06/11/19

Outage Details

Start Date & Time: 11 June 2019 7:10 PM

End Date & Time:  11 June 2019 9:00 PM

Affected User Group:  Southfield Datacenter

Incident Report:

At 7:10 p.m. CloudAccess.net System administrators were alerted to a packet loss occurring in the Southfield datacenter. Soon after we were informed of a problem with the fiber optic cable. The datacenter staff worked out a plan to bring an extra bandwidth to Southfield network. The issue was resolved and services were back up at 9:00 p.m. No data loss occurred during the event.