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Outage Details

Start Date & Time: June 3rd 2021 2:55 P.M. EST

End Date & Time: June 3rd 2021 3:20 P.M. EST

Overall Duration:  25 minutes

Affected User Group:  Users of CloudMail service

Incident Report:

At 2:55 PM EST, System Administrators were alerted of a non-responsive CloudMail service. The system encountered low memory condition in result of an error. In order to resume normal operation, we had to restart the system. At 3:20 PM the service was back online. All services are operational and no data loss occurred during this event.