CloudAccess.net Client Testimonials
CloudAccess.net is the most popular company out there with superior tech support and a endless vision of technology. I have been a customer for over three years and my revenues are increasing monthly. There is nothing like having an idea at 3:00 am in the morning get up then log into my Joomla! site and make it live on my website. It's the best thing since sliced white bread. Keep it up Cloudaccess.net
I currently have a free 30 day trial. For the second time in the past week, I have talked to Jen on the phone about a variety of Joomla topics. I want you to know that I am very pleased with the quality of service that I have received. She very kindly answered all of our questions and it was obvious that she knows Joomla functionality very well. This is definitely going to steer us to signing up for an account for one of our USO charity projects and Jen is directly responsible for that.
(I hope there is only one Jen!)
Nothing less than excellence is clearly the mantra for Cloud Access. Throughout our project period, the expertise and professionalism consistently demonstrated by Cloud Access staff members were first rate. Complex technical tasks were executed in a timely manner, and troubleshooting was highly creative and effective. Also noteworthy, it was an absolute pleasure to collaborate with such a supportive staff committed to exceeding our expectations. Project leader Jonathan Gafill truly values the client's vision and extensively communicates with patience and thoughtfulness. To partner with Cloud Access to tackle a project of any scope is to partner with highly skilled professionals who are completely invested in your success.
Dr. Jeanette Baubles
I am THRILLED that I moved my website to CloudAccess.net. I found you when I came across your Joomla! YouTube video series. WOW! A webhosting company totally devoted to Joomla! So, this past Friday, I became a customer and on Saturday, I asked for my site to be migrated. I had been told--by Charlie, I believe--that my email would remain with my then-current host and that only my website would be migrated. Terrific!
I really liked the way Charlie took a cautionary tone in terms of migrating my site only and leaving my email in tact. Then on Sunday, I found that my email went down. OMG! I became exceedingly livid which I expressed in writing on the migration support ticket.
Before I knew it, Eyvonne Myers was calling me, and her manner and tone immediately put me at ease and inside a very comfortable zone that let me relax and feel confident that 1) she understood my frustration and 2) would immediately focus her expertise on solving the issue.
Come to find out, although Host Gator purchased my domain name, they were just a broker for Enom. Eyvonne was exceedingly patient with me and my situation. She figured out what information we needed to get and was the epitome of calm, gentle confidence. I needed this. I needed this for the immediate situation to be resolved. I needed it so that I would return to feeling great about having found you guys. I needed this because I have a client that I intend to sign up with you.
Eyvonne was FABULOUS! She walked me through what needed to be done, got on a call -- at least twice -- with Host Gator and me. She kept in touch with me keeping me up-to-date. OMG! Thisi s truly world class service worthy of Joomla!, the world class cms.
At the end of what ended up being a six hour time lag from her first conversation with me to our last, she has set me up on google apps for my email and she has kicked off the process for migrating my domain to CloudAccess.net as well. Now, everything will be in ONE place--with the world class cms AND world class customer service.
What a tremendous pleasure it was to go from coming unglued to being relaxed, calm, confident, and beaming with joy for being treated with enormous respect and compassion AND getting world class service. I am certain that you know full well that rare is the company that understands Joomla like you do. (There is one in Washington, D.C., who does the congressional websites. I used to be a communications director for a congressman and it was through that company that I became an expert on Joomla! as an end user. That company was GovTrends which has now bee purchased by iConstitutent.)
I am THRILLED that you exist and that you have created an environment wherein tremendously customer-focused support engineers like Eyvonne are happily employed and flourishing. Eyvonne is a phenomenal asset to your company. And you are an asset to Joomla! lovers like myself.
Thank you! Thank you! Thank you!
Ana Maria Rosato
I'm incredibly grateful for the monumental amount of knowledge you've taken the time to share this evening. I am compeltely inspired, and can't wait for to keep developing! I'm only 26 and don't do this full time, by any means, but with the power of joomla, I'm feeling very inspired. I've already convinced two mentors to swtich their sites over to your platform. I can't wait to keep learning more and really sink into this. I'll be back to more webinars in the future, after I've had time to digest all this! Thank you agian so much. You are both so knowledgable, pleasant to listen to, and great educators!
I am writing this email in appreciation of the incredible support and guidance I have received from your staff. I am compelled to specifically mention Jen Berigan who is such a valuable asset to your support team and has helped me on numerous occasions. No matter how confused I am with a particular issue, Jen is always patient with me and navigates to every solution with ease. She maintains a high level of professionalism and gives the customer a sense that she really loves what she is doing for your organization.
Once again I appreciate all of your help and I will be recommending your services to clients and colleagues.
I am writing this email to let you know about the exceptional service I have received from Ms. Aza Davis. She has gone above and beyond to go out of her way to provide me with excellent customer service even though that is not her primary function. She consistently works with me to this day to ensure that I am up to speed with everything and I am constantly learning. Aza is the reason I decided to start my membership with CloudAccess. The customer service was OUTSTANDING and she has been the anchor to my 100% satisfaction that this company has provided. I wanted to applaud CloudAccess for a great hire.
Michael Ducille, Jr., A Proud Customer
I want to say that I've got the faster service ever in my life! I asked to migrate my joomla site to your hosting and it was done in less than 15 minutes!!! Derek Snieg was the engineer who answered my ticket. I had another hosting but I have changed my two web pages to Cloudaccess and and I am so happy I did it, in the other one it took centuries to answer anything. I've bought a third domain with this other company but definitely I will have you host that one too.
Two thumbs up!!!
I submitted a ticket for domain name change and you guys took care of it for me. Thank you so much for all of your help, Gary! I am so glad that I went with cloudaccess, the technical support I have received from you and others has been amazing! Thank you also for the suggestion to use the cloudbase template, it really worked out for me. This is the first website I have created on my own (I have only had experience with editing content) and I couldn't have done it without you!
Thanks again for your amazing help this past weekend. The Communications Director for Music For All sent me a personal note on Sunday saying how pleased she was that the site stayed up through their busiest time on Saturday. In fact, she said it was the first time it had NOT crashed for the big event. Big win for everybody.
Recently I had an issue with Joomla Back Up and back up support dept. made a great job, but Taz specially, he gaves me a VIP attention, and is curious because I have a Mini Plan so is not a normal treatment. Otherwise Taz did it so well and the awesome thing is that he was nice, objective and a human being.
I wrote him that is so great to find a human in front a computer and not a computer in front a human, in this e-bussiness the human sense is a great value that is lost on any single deal that we do every day and if you can combine e-fficently with humanity you get it all... And he gets it! I offered him a great 5 (or higher) in C-Sat because he deserves it. I'm bussiness coacher and my goal is make people live laughing to make better lifes and better bussiness...
Thank you for your time! I don't know what to say other than I am impressed!! No one ever listens to me. Tell everyone involved THANK YOU !! for making the changes I discussed with you in the Client Area. I am telling you, I can't get out of there. I can even look up invoices now too. Again, I am totally impressed. I told you something that would make my life as a re-seller easier, and you got it handled. Again, Impressed is all I can say!! I am literally in the back end of this as much as I am in sites and this is going to make life so much easier. Again, tell everyone THANK YOU !!!
Gotta go....I'm going to go play around in there some more. I'm like a kid with a new toy. Now, I too can look professional and get to the site quickly without having to hunt for it. Now for the next item....multiple login capabilities from the same IP address so I can have info@, rob@ and completed@ open at the same time.......am I getting lazy or what? It would be cool though.... Thanks....again, You Da Man !! I don't know how you did it....but you really came through on this one. I'm going to dream about this crap all night now!!
Thank you for the upadate. I had an issue with uploading a new logo to my site last night which turned out to be a browser cache issue but I was really impressed with the quick response time I got.
I wanted to take this opportunity to thank the entire team at Cloud Access for doing such a wonderful job with providing outstanding customer service and technical support. This hasn't been the only time I called on your team for help and you guys have seem to impress me everytime. Please pass this message along to your peers and keep up the excellent work. You are greatly appreciated!
I have been running into some consistant problems with syncing phpsql dbases but the good news is that your services team has been very helpful to me. They have been polite, fast, professional and I am proud to be associated with all of you at the Cloudaccess Team.
Special mention to Lucas & Warren a couple of nights ago (I was a little frustrated at the time and it did not rattle them at all), Mariah the other day was super helpful and last but certainly not least Mike W. has been a consistant pleasure to work with. Gary and Charlie thanks for the great opportunity and the excellent team you have assembled, a shout out to you!
In an age of rapid technology, in which you are at the forefront, it is easy to forget that people are at the core of webbed businesses.
We are a new company whose numbers are not huge yet, but the exponential growth we are experiencing is an indicator that we are on the right track. The product you offer is amazing, but it is knowledge of that product that wields its power. Few of us, as business owners, possess the knowledge to design with Joomla! So, we turn to support.
I have gotten to "know" some of your tech support people via tickets etc… Some are more, shall we say, "giving" than others. When a business owner has his site down for days, does not receive a response for days and that response is along the lines of "sorry, we can't help you, you need to pay" it tends to be discouraging. I am not against paying for a service, of course. I called in today to your sales line on a Saturday to schedule a paid session because frankly, I was so frustrated I was either going to pay for help, or you were going to lose a customer.
Eyvonne went so far above and beyond any plausible definition of "customer service" that she created a standard that I have not yet seen even in the realm of paid support anywhere. Her knowledge was equaled, if not surpassed, only by her courtesy and willingness to help. I have managed up to 400 employees and have a keen understanding of what it takes to satisfy and retain a customer. I implore you to not take precious Eyvonne, for granted. In fact, I would strongly encourage you to raise her pay grade and give her some time off. I am astounded at how quickly she solved my issues!
Forbes lists money as the #6 employee motivator, being appreciated, is #1.
I am certain that as in any business, people want to often call a "complaints" department, well, you should offer a "praise" department as well. If you did, I would wager that your lines would be crashed by people calling to extol the virtues of Eyvonne.
You have my permission to reprint this as a testimonial, should you require it.
Your happy and extremely satisfied client,
I have sent several support tickets in the past few weeks. Derek, Saurabh, Warren, Kris and Lucas have responded promptly and their help has been very valuable. I know very little code or css and I am still learning Joomla. Without their help I would be lost.
Please compliment them for me.
Fred R. Carter
Eyvonne is great. Real fast response to Tech Support Issues.
You guys are great! It's rare to find someone who can explain complex procedures in very few words & steps like Lucas Ciesielski did with my domain questions yesterday. Your support is excellent, and fast too!
I am writing just to praise Eyvonne for her excellent and prompt support. I had problems accessing administrator and she helped me resolve them in a split of a second. This reassured me and strengthened my confidence in choosing Joomla. Thank you.
All the best,
Thanks Igor, all that was needed was the type, no code required.
Thanks Again. You guys are the best in the industry!
Just wanted to commend Lucas for his help in getting me up and running after a template impasse had me "dead in the water". Probably kept me from abandoning Joomla for another software...I am very thankful for the help.
We are very pleased with the Cloudacess Team. Thank you very much!
J. C. Correa & Aline C. Otti
I wanted to take a moment to thank you for the improved service. When I first started with Cloudaccess.net I didn't think we would still be in a hosting relationship. Since April when my service was moved to a new server by Chris to solve the problems I had on the previous hosting situation.
I applaud your decision to hire him as the service he provided was outstanding and was above and beyond. He was actually helping me once when you and other were headed out for lunch or dinner and opted to stay behind to finish my work. Commendable Service. the only reason I am writing.
Most of your support staff are courteous and helpful but I wanted to single out Chris as he was outstanding going above and beyond. I have literally had no or few issues since Chris straightened my service out.
Thank you for the fine Service.
Eddie A. McCoy
I am contacting you regarding one of your Support Specialists, Lucas Ciesielski. Lucas has been extremely helpful to me with a recent technical issue with my joomla site, which was resolved promptly and efficiently. I saw the little 'how am I doing?' bit at the bottom of the messages, so I thought I would let you know!
I want to thank you and your entire team at CloudAccess.net for providing me with a fantastic website. You took this project on and made it your own and provided many excellent recommendations for which I am grateful. I also wanted simplicity and “high touch” to be the hallmark of this site, and you came through with the perfect product.
I will be looking to continue working with your team in the future as I need additional functionality.
Thanks again for this wonderful product.
Clifford R. Mungal
Just taking a moment to write and tell you how pleased I am with your service. I have been in the computer industry for 30 years and I have to say that in my experience, your team is exceptional. I find Lucas to be detailed and efficient in getting me the assistance I need.
Thank you kindly,
Just wanted to pass on that I am really happy with Joomla, Cloudaccess and the support. Responses are quick and helpful.
I just wanted to let you know that I only began my Joomla account yesterday and I am already impressed with the customer service. I made a mistake on a form, and I received a phone call and an e-mail regarding the problem and the solution.
Irfan was the support specialist that helped us, and he was great! You have a great team! Thanks for the fast help!
All the best,
I just wanted to send you a quick note to say thank you for all of your help with getting my clients website off the ground. The process was amazing and they love their new site.
I will definitely be in touch and let you know if I have any more work to send your way. Thanks again, take care!
Just a note to let you know how much I appreciate Derek and all the support he has provided me.
Thanks. Your staff and service has been great so far, and as a new customer, it has far surpassed my expectations. Keep up the great work.
Today your supporter Lucas Ciesielski answered me promptly, and took care of all my questions.
This is one the reasons I like being hosted at CloudAccess.net (I just wish the server I’m on was more stable).
Cheers , Jesper
Derek, in the support area of you company has not only saved me from the frustrations of a newbie to website building but may have saved a company. Our original webmaster decided to close shop and restart a new business and left all his customers to figure out what they will do. Because we are rebuilding a company that was neglected for 2 years, our company is very vulnerable until we re-establish it. Joomla is perfect for our company’s new business model of memberships for insurance claims professionals and the service providers to the claims industry.
Derek…..Mahalo Nui Loa (Thank You Very Much)
I had a problem with being able to access my demo site. I wrote to Lucas Ciesielski and the problem was resolved in a matter of MINUTES. That was much faster that I expected. Thank you and please commend Mr. Ciesielski.
I sincerely appreciate the fast and accurate response to my issue...
I had a problem after signing up for a demo account. Notified support. Derek got back to me and resolved the problem quickly – good support – unlike some….
Lucas Ciesielski has been working with me setting up my site. I needed to change my domain name, but didn't have a clue on how to do it. He talked me through it and helped me in a manner that I'm sure was beyond what he was required to do. I'm impressed!!
Lucas is very thorough, efficient and helpful, he’s doing a great job!
Just to say that I was impressed by Lucas Ciesielski's response to me today with regard to a support issue.
Great work Lucas!
I just want to say what an amazing team you are. You really value your client. I am glad I chose you.
Thanks for everything I know I can rely on to help anytime.
I am pleased with service given to me by Derek. Very prompt in responding to enquiry.
just a short note to let you know that I am very happy with help provided by Christopher Ecklesdafer - Joomla! Support Specialis
This is Fabricio Murillo and I am writing to you because I realized in my support tickets that are a message regarding how the technicians are doing their job. I just want to say that I'm almost freshman regarding websites, but I'm not freshaman dealing with customer service people, and I am impressed with the way Derek and Lucas are doing their job. They know the stuff and know are always willing to give an excellent service to customers.
Congratulations for them..
Great work from your team member Lucas.
A big thank you to Derek, Lucas and Irfan for helping me get my template installed correctly. They are AWESOME!
I have had two reps help me in the last two days moving my site from my personal web server to you. The experience has been nothing less than professionalism at its best. I couldn't be more impressed with the response time, level of service or the mild forgiveness that has been extended to me, the rookie. Please extend a thank you to your team and I look forward to a positive future withcloudaccess.net.
Just to drop a line regarding Derek (Joomla! Support Specialist). He went the extra mile offering me alternative domain name until finish my main domain transfer. Good surprise to start. Keep up an I will convert my friends to Cloudaccess.
Chef Conceicao Ferreira
I just wanted to send you a note and tell you how great Christopher has been helping through a tough time with my website and email. I have been trying to transfer my website doworksolutions from 1&1 to Cloud Access for over two weeks. My email went down and my website has been in limbo. Chris took the time and worked through the issues and got both my email and website working. I appreciate Chris' help and I am glad that I moved to Cloud Access.
Derek (Joomla! Support Specialist) has closed my two (2) tickets. Good job. I have a demo site and if I can get the support I need I will upgrade to a business or pro account prior to the end of my free trial. I am starting a computer service business so I will probaly be looking at the Enterprize template. Just wanted to let you know that Derek has been doing a good job.
Good day. I am a new to Joomla customer. I was having difficulty setting up a demo account. I sent an E-Mail into demosupport and it was promptly answered by Derek. Over the course of thirty minutes an a couple of E-mail exchanges the problem was resolved and the account established.
I appreciate the prompt, courteous service!
I have to congratulate you guys at Joomla! You are super efficient and your site is very good. I know it is rather invidious of me but Irfan has been more than helpful. I have told all my friends who are thinking of setting up a website for their business and personal use about JOOMLA!
I just wanted to let you know I switched over from the free trail account to a paid hosting account and dropped the .cloudaccess subdomain. Lucas assisted me with the process. He was helpful, his replies were intuitive, and his responses were fast, even on a Sunday. I have two other sites in development with Cloud Access, and I will probably have many more in the future. I am continually impressed with the level of service from C.A. - from sales to tech support, and I just wanted to let you know. I wrote a glowing review of cloud access on a hosting review site several weeks ago. At 40 years old, I've been around the block more than a few times. I've experienced good service and bad service over the years, but this is the first time I've felt compelled to review of any product or service, ever. I just wanted to say thanks for all the help and you can be proud of your support staff. They have that X factor that is so rare in any service industry - they take ownership of their jobs.
All the best,
I just wanted to drop you guys a quick note. This is my first time using Cloudaccess and wanted to give you guys a real thumbs-up. I’ve dealt with Gary Brooks, Warren Henderson and now Derek. If all of your employees have the response, initiative and customer relations skills as these individuals, y’all are doing something really right. I am, at this point, very impressed and excited to be able to have the opportunity to work with such a fine set of individuals. The level of professionalism and attention to detail is outstanding. I hope that in some small way, I will be able to be an asset to your organization as at this point, there is no question as to the value and credibility that your organization will bring to my business and clientele.
Thanks again and looking forward to a rewarding future with Cloudaccess.
This is just a quick note to say how impressed we are with the service we received from Derek Snieg. We have no idea what we are doing with domain migration and email etc, but Derek walked us through anything we needed to do. Very professional service.
Christopher Ecklesdafer has just replied to a ticket very thoroughly and with care – such a pleasant surprise! I’m so used to techspeak that leaves me more confused than when I started.
I just want to let you know how helpful and professional Chris Ecklesdafer was with our trouble ticket. He is definitely knowledgeable and will go the extra mile to solve any problem. You have a great employee!
Bill & Nancy Berukoff
I am a new customer of cloud access. I wanted to let you know how incredibly helpful and responsive your customer service staff is. Valerian helped me this morning with a template installation problem - and had me up and running in no time at all. I will be moving all my websites over to your hosting. Thank you for the awesome support.
Just a quick note to let you know how pleased I was with the help provided me by Derek. His response to my problem was quick and spot on in solving the problem I was having. His help was really appreciated. Thanks to all of you at CloudAccess.net
CloudAccess.net is enabling my vision to blossom At the beginning of 2010 I started working with a few of my fathers clients with the goal of building an online presence for them. It became quickly apparent that if I really wanted to be able to help these people I would need to become a "one stop shop" when it came to their online solutions. A website is the primary KEY component that I had to be able to offer, but I hadn't built websites since the heyday of angelfire.com and still to this day do not know enough code to pretend that I could build one from scratch (in any reasonable time-frame anyway). I used three web-based website creation tools and found everything to just completely suck. They weren't what I needed. I wasn't able to fully customize anything. I could barely change anything. Telling my client, "Uh, I actually can't change the background color" was disturbing to me. It wasn't acceptable and I knew that in reality at that point I wasn't offering my customers squat. Joomla! entered my awareness (HOORAY!), and soon thereafter CloudAccess.net did as well...and it has absolutely been the "one stop shop" for MY business needs. The partner program is an incredibly generous gift. The service is unbelievably quick, friendly and efficient. The ease at which I am able to transition the website from design to launch to being in my customers hands is amazing. The way that CloudAccess has streamlined the webdesign/hosting part of my business has proven to be EXACTLY WHAT I WAS HOPING TO FIND ALL ALONG. I have no need to look anywhere else. And THAT is pretty cool.
It is nice to hear from you. It shows you are dedicated to your job and your customers alike. My name is Ruben. I have in the IT business for a while now. A+ and MCSE certification are behind me now. I want to switch gears into web developing. I heard of Joomla! from a lawyer friend. He needed me to develop his site with Joomla! I could not wrap my mind around building him the template he wanted. So, I lost that business. This where you come in. You help me develop one Joomla template from scratch and you host all my cleints website. If it is a deal, then let get started with my own IT solutions provider site I want to name guudsolutions as a show for my client on cloudaccess.net.
A bientôt !
Lucas Ciesielski ROCKS MY UNIVERSE!
I just wanted to pass on that the actions of Irfan were very prompt indeed :) I expected it done during monday, but, here I am sunday afternoon with my site fully online. That's the sort of support some companies should aim for.
Excellent support. +- 15 minutes from raising the ticket to receiving a clear and unambiguous response! Very impressed by Andrew’s support!
Your team is generally on the ball and quick to respond to my needs. In particular, Derek has been very helpful in working with me. I thought you should know as I usually don't write much feedback.
Cheers, Chris Berry
Just wanted to touch base and let you know that I recently worked with Irfan and had great service. Fast, prompt, and answered my question.
I think you all should know how much I appreciate what you offer as well as the fact that your company follows through in every way. From the start to the finish, I've found CloudAccess to be a gem. You streamline my business in a way that exceeds my expectations for what I thought I could find. The power of joomla and the ease at which I am able to create websites using your services is literally making what I am doing possible. Your 60-day instances are an incredible tool. The fact that you just handled my domain transfer in less than 24 hours, for nothing, blows my mind ... so thanks again. You are allowing me to achieve my goals and I'll be with you for a long time to come. Keep up the good work.
Just wanted to say that Lucas is doing a good job. Very efficient and reliable! Thank You!
I just wanted to take this opportunity to thank Lucas, as well as inform you that our problem has been resolved after a lot of dancing back and forth and submitting several tickets. It seems that the problem was with the Global configuration settings and not the 3rd party extension. Great job Lucas, it is highly appreciated from our end.
Derek Snieg has been giving me very good service
Just letting you know that I've submitted 2 tickets so far with questions about building Joomla website and attempting to learn how to 'move' a Joomla website to another server and both times I was replied back quickly directing me to an article explaining the 'how to' part or supplied with a precise answer to my question. Derek and Mark both have been very helpful. Thank you and Cloudaccess for opening up your servers to new Joomla experimenters and offering such a vast amount of Joomla support.
Patrick Bonanno / President
Thanks for the email, this is perfect ... I mean you guys are real Pro's ... So far so Good, but I beleive I will need your help in the Near Future, and I'll add you to my Skype as well. Those Tutorials are real good, and on a scale of 1 to 10, I'd rate them a perfect 10, The simplicity of Joomla beats the crap outta Dreamweaver, Any time, Anyday !! So, well once again Thanks for the email,
I wanted to show my appreciation at the way that Derek Snieg provide support on cloudaccess. I've dealt with Derek quite a few times and he always manages to impress me with his excellent and timely responses. He's very much ready to help resolve any problems. This didn't happen just once but regularly which is why I thought it would be good to escalate this to you. If you need any information from my end, please let me know and congratulations on the excellent team that you're managing. Thanks!
Thanks, Gary. As of right now, it looks like the new administration values the MI-SBTDC and will continue to support our program. But I don’t want to take anything for granted, so I appreciate your support very much and will call upon you for it should we need it. We love what we are doing! We get to work with some of the coolest companies in the state and help them grow. It’s the innovative companies like yours that are leading the recovery, so thank you too for what you are doing!
Derek is helpful and I appreciate his quick response to my question. I hope to learn a great deal about Joomla.
Just wanted to say that Iwona's speedy and concise reply to my question was very pleasing! Keep up the good work!
First of all I would like to complement you and the rest of the team for the EXCELLENT service that I've experienced since joining cloud access. I'm really glad to have come on as partner even because I'm sure that my clients will be very happy with your service and support the same way that I am. I think I can say without reserves that this is definitely the best support I've received since dealing with online firms (offline are normally worse lol).
I wanted to express my appreciate for the outstanding service you and your team gave Universal Seminars of America, Inc. during the creation of our website. Your team completed the project way ahead of schedule, rectified any issues quickly and professionally, made sure everything was working properly and exceeded everything you said you would do! You personally showed incredible patience answering my questions and showing me how to use the website! Your communications were always rapid with a solutions oriented and positive attitude! That was always appreciated! I would highly recommend you and Cloudaccess.net to anyone wanting a professionally designed and effective website! You and your organization are a credit to the industry, your management skill and yourselves! Best wishes for continued success!
Steve Van Ooteghem
As suggested in the support Emails, I just want to let you know that your support team is doing a wonderful job. My dedicated Joomla! Getting Started Specialist is Mark Hergert and so far he and the team couldn't have been more efficient and helpful.
Thank you very much.
As a Joomla implementer, it's a pleasure to have CloudAccess hosting my clients. Not only for the things I don't have to worry about: permissions, backups, etc., but that the server performance is spectacular. I can work "stream of consciousness". The 24/7 support and Joomla training materials for my clients are great. If I get in a technical bind, I can hire experts from Cloudaccess to help me out.
Gold star for Andrew. He was quick to respond, assessed what I had done wrong (deleted main menu), fixed it, and told me how to fix it again in the future.
Lucas Ciesielski has been providing awesome customer service! He has kept me informed every step of the way.
Have an awesome day!
Derek is fantastic! Just wanted to let you know.
Please give Push my best thanks for his extreme patience and kindness and for his great professionality.
a million THANK YOUs, Push!
Sandy (aka Katie) Dewitz
I assume you are Derek's supervisor. I just wanted to send you a quick email, and make it known and fast, friendly and professional his service is; I greatly appreciate the assistance he gave me today. Should you gentlemen ever desire a quotable "testimonial" for your website, I'll be more than happy to provide it.
Kudos to Derek. He is being very patient and giving me good instruction.
Just wanted to tell you that you have a great team at CloudAccess, Ifran, Gary and every one else, have helped an old man get some pleasure at doing things with Joomla. I had a lot of trouble with SiteGround, there help pages just take people round and round. In fact if could follow the help pages then you would not need any help! Again thank you and your team and have merry xmas and all the best for the new year.
i'd like to thank Lucas Ciesielski for the highspeed and helpfull answer.
I was very happy with Derek's rapid response
I am new to joomla and cloud access. I have used the support ticket feature many times already. I am very thankful for the prompt help I have been receiving from your support team. Derek is doing an excellent job. Thanks!
Just to say thanks so much to Lucas Clesielski for all his help and excellent advice, also to the cloud access team for excellent response and helpful advice
Derek is supper efficient. Thank you and him very much.
I just wanted to take a minute to say I am very, very impressed with the speed of response to my small problem. Andrew responded almost immediately and appears to have dealt with my issue. Consider me overwhelmed.
Derek provides great service. He is very knowledgeable and polite. He provides clear steps that can be referred to again in the future
Thanks Irfan, And please give a shout out to Lucas today- that guy rocks shitout. Seriously, was a bigtime help today. Anyway...
Just wanted to drop you a note- Irfan has been most helpful. Thank-you.
I love your templates ... the CloudBase template is one of the best Joomla templates on the web.
wanted to say that I am very satisfied with the response I got from Derek.
I've just want to express my satisfaction that you have great support agent Iwona. Fast feedback and resolving the issues are the key. And Iwona is all that.
I got in now - a bit more manipulation in grey.css Want to thank you all for amazing help - it took it a long time but we got there - so thanks to Derek, Dom, Saubrabh & Iwona. I think that you all showed great support capabilities and patience. Please fwd this mail to Eric & Gary!
u r treating me as a friend, very polite and answering me in time.
i am yet to try the Joomla demo, didn't get time for now. But i do
like what i see, and feel secure b/c of you, the support team. ;)))
Derek is good. Thanks.
I saw the "How am I doing?" thing at the bottom of a response to my trouble ticket. You guys rock and I'm amazed at how fast a response came on a Low level ticket. Have a great day and a weekend full of truthiness.
Just wanted to note that Derek responds very quickly to my queries. I’ve got a very good impression on your site and the services you provide
I'm VERY impressed with the level of support I'm receiving just trying your web site design. This is a rare experience in today's market where companies want the sale more than they want to spend the time to provide technical support! Lucas Ciesielski has been very much with me as I experiment in setting up a test site.
I just wanted to thank you and your staff for helping me these last few days...they were responsive, and even when I totally locked myself out of the site when trying to "fix" the upload problem on my own, they never chided me (I hope they had a good laugh, though - they certainly deserved it after having to deal with me! :) ) and now, finally, I was able to upload step 3 of the "Create your Joomla website in 5 easy steps"! Yeah!! I stopped the process to write this thank you, but I am hoping that I am out of the woods and will be up playing in no time. (If not, you will be hearing from me!) Again, I just wanted to let you know that your staff were just great, and I am very appreciative of their help! - The staff in question are Irfan x2, Lucas Ciesielski, and Iwona.
The Tech Support Staff and all concerned there are many options for clients to choose from when it comes to hosting and tech support and customer service most promise what they cannot provide I have been with many.. all of you at Cloud Access should take a bow you are the very best that I have ever seen you go way beyond the call of duty I thank you!
This is to let you know that I needed to open three o four different support tickets already and I can tell that the system has been set to provide an automated response wich has been followed on timely and profesionally mannner by every one of the Support Reps. I have dealt with. You guys rock !!
Juan C. Wintter
I want to thank Derek he is really being helpful
I wanted to let you know that Derek has been really helpful and quick to respond in helping me set up my new account. I'm new to Joomla! and cloudaccess, and to web design in general, and so far the experience has been positive.
Lindy M. Bumgarner
Wow thanks for the compliment Gary! I guess it seems I'm becoming a developer. As you know I was on the free 30 day trial which is the first time I touched Joomla - that says a lot for the Cloudbase support and the template! I'm a BusDev and Marketing guy and have been frustrated with C-Level people unable to understand portals and the $50-$100K price tags I've had to swallow for half measures in either Drupal or custom work that eventually get abandoned. I'm bringing in a Joomla guy to help with further development on this because I have many people interested in similar type platforms now. Meeting with them and talking Bus Strategy is keeping me very busy now. Couldn't have done it without you guys. Thanks.
Regarding to Derek he's doing great job!
he helped me a lot with a problem i had while trying to upload some files to the demo server.
Congratulations for Derek on your support team. Excellent response time.
I would like to take this opportunity to appreciate the work of your adviser Derek. He has the ability to communicate effectively, in short and crisp terms. I had no difficulty understanding him. He has a simple, yet powerful style of assistance through written communication.
Thanks & Regards
Manoj Kr. Nanda
Thanks for the fast response. Irfan was quick to respond-1 minute quick.
I am working on a sample Joomla site so that I can learn how to make changes to my live site @ macdowells.com. While Joomla is supposed to be "easy" to use, I am having great difficulty. I have submitted several help tickets and need to tell you that the tech (Iwona) that is answering them is great. Quick, helpful, and clear. I am so impressed with the help I am getting.
It seems that it's working now. Thank you so much for the quick response. Love the Joomla team!
Thank you for rapid response to my problems,
My thanks to all of Irfan and Lucas
Because they answer my question in detail and clearly.
I had a problem getting my logo updated on my free site. Lucas provided the instructions and offered to update the logo himself. We must have sent several email over the course of an hour but it is up and running.
I am now a paying customer!
I just wanted to send in a quick email to say THANKS for the super quick (under 5 minute response time) response on the tickets I have been sending in. A tech by the name of Derek has responded to both of my tickets and he was very professional about it.
The most amazing part is that I have not yet paid you guys any money and yet your giving me AWESOME support.
Thanks for the email and all the ideas. My day was unusually stacked with meetings so I didn’t get to view this until this evening. I am sorry for the delay and that will not be the norm.
I viewed this alone and with two other people. I love all of your ideas. Deciding was difficult. But in the end it was unanimous that we go with Pawel’s first creation of the front page (rgw-frontpage.jpg). The only change would be the depth that he put on the logo as that appeared on the 2.jpg. It took me all day Friday to begin to accept the what Pawel had created from what you gave him. But I sought an open mind and to trust that God is using you to do what He has wants. Same with my wife. Now we truly feel it is spot on. I have shown that first page to six people. The only reaction I have received is: “Wow!”
“Wow!” is good. So let’s go with that. I don’t think it is too light. Add the depth/shadow to the logo/name as in 2.jpg and it is there.
I still want to work in the LOGO of the Ichthus created by Canonball worked in somehow. I think that is a special work that Jonathon Simpson and his guys came up with. I think it is RGW. I am anxious to see what Pawel can do with it.
As for all the awesome pictures you sent, the dude reading his Bible in concept_1.jpg and the young folks holding up their Bibles in concept_2.jpg, I love those pictures. I also love all of the other pictures that you were going to use for the montage. Could we use those on the page where we have the picture of the cross in the blue background. Could those change as the pages flow through the site?
We are excited watching this come together. I love your insight and your passion. I wish I could tell Pawel how he made me feel with what he has created. It’s been a long year waiting to see all this. So many people have been praying for so long. Now that it is finally happening before our eyes it is a bit emotional for us. I wish you could see my wife and 20-yr-old son as they look at your work.
Keep it coming.
It's with great pleasure to say that we are upgrading our services with Cloudaccess ..we tested the demo site and created our new site on joomla with your service.
Where is the upgrade for DancePopUSA.cloudaccess.net located on the menu ? I cand find it ...
question...the site that we build on the trial mode site will continue to be our site after the upgrade correct ? ..Meaning we dong have to build a new site again.
In late 2008 we decided it was time to make a change from the content management systems we’d used over the past 2 years. This particular CMS had allowed us to build basic websites quickly and easily, however, it was very limited in available applications. After much research we settled on Joomla! as our new CMS of choice! I attended the CMS Expo in Denver and met Gary Brooks with Cloud Access. Gary has been a fantastic ally in our transition over the past 9 months. We’ve built and completed 22 Joomla! websites, and have 7 more in progress at the moment. Gary and the staff of Cloud Access have made their expertise available to us, helped us choose and execute the best applications for what our clients need. Additionally, they’ve taken our layered graphics files and programmed custom templates for us in an extremely timely and dependable manner. Above all, Gary and the Cloud Access staff have been extremely patient with us in our learning curve and made this transitional time for us an easy one. We could not have accomplished all that we have in the past 9 months without Cloud Access.
I would like to thank you personally for making us look like absolute heroes. You have earned our respect, gratitude and future business. I have a meeting with a client to discuss the next steps for the site which will include tiered paid memberships and the ability for members to upload and add videos. We have received many Thank You notes from our clients already about the web sites.
We really are enjoying our partnership with you and are grateful for the superlative customer service we have received !!
WOW!!!! We’re happy you are our hosting (and programming) partner!
Thank you for your great support and guidance while building my first Joomla site.
You made my job a lot easier. One of your engineers saved me hundreds of dollars by finding something better for me in just a few minutes.
I'm really happy I moved my Joomla site to your services.
Since we moved our site to your servers we have had a huge increase in speed and reliability.
Your professional services team has been great to work with for the many things I needed. Service has been fast and I appreciate the free Joomla version updates. I feel much more secure with my site on your servers.
Keep up the solid work.
Reco T. McDaniel
The custom marketing software you built for our company is doing a wonderful job helping us to succeed in our new online business venture. Our book sales have been up and we are proud of the system you built for us. We are really enjoying the stability of your services. Our business is doing wonderfully do to the success of our new Joomla website. Keep up the good work !!
Jeffrey Reeves, MA Author
MichiganMedia.net is the best web host we've ever had. This partnership has given us the confidence that our Joomla! software is always up-to-date, stable and secure. Backups are made often and readily available. This means that all of the hard work we put into our site's content will never be lost. Best of all, when we are ready to make improvements, there is a team of developers standing by to help. This relationship with MichiganMedia.net has resulted in the best return on investment Hayden-McNeil has ever had with a vendor. If you have questions about how MichiganMedia.net has helped Hayden-McNeil, please feel free to contact me. I highly recommend their services.
We were very fortunate to find MichiganMedia.net in 2002 when we needed a new website. They built our site using a content managment system and improved our site's performance with the latest SEO.
We have increased our buisness by over 500% thanks to MichiganMedia.net !!
I came across your company in a desperate search for a solution to meet the needs of my company. I couldn’t have found a better Joomla hosting and professional services company to work with. Over the course of the last year you helped me to double my production levels and I feel secure that my sites are hosted with your services. I highly recommend anyone with Joomla requirements to contact CloudAccess.net immediately. I have yet to meet a company in this field that has a higher level of professionalism or drive to make those around them successful.
Kris, thanks for the great support. Everyone I have contacted at Cloudaccess has been a big help and very friendly.
It is a pleasure having you guys as a hosting company. I will tell all of my friends about the quality of service and excellent system you have created.