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Ticket Status Definitions 

While using our support system you will notice the following ticket response status options: 

Open: Your ticket is properly submitted and is awaiting review by a CloudAccess.net team member. 

In progress: Your ticket has been opened and is currently under review. 

Customer Reply: Your response to the ticket is awaiting CloudAccess.net review. 

Answered: Our team has responded to your ticket and await your reply. 

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