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Request Cancellation

Of course we would like to keep your business, but we do understand that you may need to cancel one of the sites that you have hosted with CloudAccess.net. If that is the case, this article will explain how to begin the Request Cancellation process.

To begin this process, log into your Cloud Control Panel™(CCP) . Once inside the CCP, use the dashboard at the top to select the site you'd like to cancel. Next, scroll down and click on the "Request Cancellation" icon.

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On the "Account Cancellation Request" page, please select a "Cancellation Reason" and briefly describe your reason for cancelling the service. When done, click on the "Request Cancellation" button.

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You will receive a confirmation and a confirmation email will be sent.

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Please note:

  • If your account gets billed after you request termination, we will refund the last month as part of the cancellation process.
  • Cancellations are considered a termination of services and we will delete all domain data from our servers. Make a backup of your site before you cancel a site so that the information stays safe.
  • Cancellations are handled manually and you may receive a call from one of our technicians confirming your cancellation.

We dislike losing clients, and if there is a way to keep your business, please let us know. Our level of hosting and support is unparalleled in the industry and we'd welcome you back as a client at any point. 

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