Derek and the team is supper efficient. Thank you and him very much.
Just wanted to say that Lucas is doing a good job. Very efficient and reliable! Thank You!
Just to say thanks so much to Lucas Clesielski for all his help and excellent advice, also to the cloud access team for excellent response and helpful advice
I think you all should know how much I appreciate what you offer as well as the fact that your company follows through in every way. From the start to the finish, I've found CloudAccess to be a gem. You streamline my business in a way that exceeds my expectations for what I thought I could find. The power of joomla and the ease at which I am able to create websites using your services is literally making what I am doing possible. Your 60-day instances are an incredible tool. The fact that you just handled my domain transfer in less than 24 hours, for nothing, blows my mind ... so thanks again. You are allowing me to achieve my goals and I'll be with you for a long time to come. Keep up the good work.
I am new to joomla and cloud access. I have used the support ticket feature many times already. I am very thankful for the prompt help I have been receiving from your support team. Derek is doing an excellent job. Thanks!
Just wanted to touch base and let you know that I recently worked with Irfan and had great service. Fast, prompt, and answered my question.
I'd like to thank Lucas Ciesielski for the high speed and helpful answer.
I was very happy with Derek's rapid response
Your team is generally on the ball and quick to respond to my needs. In particular, Derek has been very helpful in working with me. I thought you should know as I usually don't write much feedback.
Just wanted to tell you that you have a great team at CloudAccess, Ifran, Gary and every one else, have helped an old man get some pleasure at doing things with Joomla. I had a lot of trouble with SiteGround, there help pages just take people round and round. In fact if could follow the help pages then you would not need any help! Again thank you and your team and have merry xmas and all the best for the new year.
Excellent support. +- 15 minutes from raising the ticket to receiving a clear and unambiguous response! Very impressed by Andrew’s support!
I assume you are Derek's supervisor. I just wanted to send you a quick email, and make it known and fast, friendly and professional his service is; I greatly appreciate the assistance he gave me today. Should you gentlemen ever desire a quotable "testimonial" for your website, I'll be more than happy to provide it.
I just wanted to pass on that the actions of Irfan were very prompt indeed :) I expected it done during monday, but, here I am sunday afternoon with my site fully online. That's the sort of support some companies should aim for.
Please give Push my best thanks for his extreme patience and kindness and for his great professionality.
It is nice to hear from you. It shows you are dedicated to your job and your customers alike. My name is Ruben. I have in the IT business for a while now. A+ and MCSE certification are behind me now. I want to switch gears into web developing. I heard of Joomla! from a lawyer friend. He needed me to develop his site with Joomla! I could not wrap my mind around building him the template he wanted. So, I lost that business. This where you come in. You help me develop one Joomla template from scratch and you host all my cleints website. If it is a deal, then let get started with my own IT solutions provider site I want to name guudsolutions as a show for my client on cloudaccess.net.
A bientôt !
Lucas Ciesielski has been providing awesome customer service! He has kept me informed every step of the way.
Have an awesome day!
CloudAccess.net is enabling my vision to blossom At the beginning of 2010 I started working with a few of my fathers clients with the goal of building an online presence for them. It became quickly apparent that if I really wanted to be able to help these people I would need to become a "one stop shop" when it came to their online solutions. A website is the primary KEY component that I had to be able to offer, but I hadn't built websites since the heyday of angelfire.com and still to this day do not know enough code to pretend that I could build one from scratch (in any reasonable time-frame anyway). I used three web-based website creation tools and found everything to just completely suck. They weren't what I needed. I wasn't able to fully customize anything. I could barely change anything. Telling my client, "Uh, I actually can't change the background color" was disturbing to me. It wasn't acceptable and I knew that in reality at that point I wasn't offering my customers squat. Joomla! entered my awareness (HOORAY!), and soon thereafter CloudAccess.net did as well...and it has absolutely been the "one stop shop" for MY business needs. The partner program is an incredibly generous gift. The service is unbelievably quick, friendly and efficient. The ease at which I am able to transition the website from design to launch to being in my customers hands is amazing. The way that CloudAccess has streamlined the webdesign/hosting part of my business has proven to be EXACTLY WHAT I WAS HOPING TO FIND ALL ALONG. I have no need to look anywhere else. And THAT is pretty cool.
Gold star for Andrew. He was quick to respond, assessed what I had done wrong (deleted main menu), fixed it, and told me how to fix it again in the future.
Just a quick note to let you know how pleased I was with the help provided me by Derek. His response to my problem was quick and spot on in solving the problem I was having. His help was really appreciated. Thanks to all of you at CloudAccess.net
As a Joomla implementer, it's a pleasure to have CloudAccess hosting my clients. Not only for the things I don't have to worry about: permissions, backups, etc., but that the server performance is spectacular. I can work "stream of consciousness". The 24/7 support and Joomla training materials for my clients are great. If I get in a technical bind, I can hire experts from Cloudaccess to help me out.
I am a new customer of cloud access. I wanted to let you know how incredibly helpful and responsive your customer service staff is. Valerian helped me this morning with a template installation problem - and had me up and running in no time at all. I will be moving all my websites over to your hosting. Thank you for the awesome support.
As suggested in the support Emails, I just want to let you know that your support team is doing a wonderful job. My dedicated Joomla! Getting Started Specialist is Mark Hergert and so far he and the team couldn't have been more efficient and helpful.
Thank you very much.
I just want to let you know how helpful and professional Chris Ecklesdafer was with our trouble ticket. He is definitely knowledgeable and will go the extra mile to solve any problem. You have a great employee!
wanted to express my appreciate for the outstanding service you and your team gave Universal Seminars of America, Inc. during the creation of our website. Your team completed the project way ahead of schedule, rectified any issues quickly and professionally, made sure everything was working properly and exceeded everything you said you would do! You personally showed incredible patience answering my questions and showing me how to use the website! Your communications were always rapid with a solutions oriented and positive attitude! That was always appreciated! I would highly recommend you and Cloudaccess.net to anyone wanting a professionally designed and effective website! You and your organization are a credit to the industry, your management skill and yourselves! Best wishes for continued success!
Christopher Ecklesdafer has just replied to a ticket very thoroughly and with care – such a pleasant surprise! I’m so used to techspeak that leaves me more confused than when I started.
First of all I would like to complement you and the rest of the team for the EXCELLENT service that I've experienced since joining cloud access. I'm really glad to have come on as partner even because I'm sure that my clients will be very happy with your service and support the same way that I am. I think I can say without reserves that this is definitely the best support I've received since dealing with online firms (offline are normally worse lol).
This is just a quick note to say how impressed we are with the service we received from Derek Snieg. We have no idea what we are doing with domain migration and email etc, but Derek walked us through anything we needed to do. Very professional service. Best regards,
Just wanted to say that Iwona's speedy and concise reply to my question was very pleasing! Keep up the good work! Mbr/< All regards.
I just wanted to drop you guys a quick note. This is my first time using Cloudaccess and wanted to give you guys a real thumbs-up. I’ve dealt with Gary Brooks, Warren Henderson and now Derek. If all of your employees have the response, initiative and customer relations skills as these individuals, y’all are doing something really right. I am, at this point, very impressed and excited to be able to have the opportunity to work with such a fine set of individuals. The level of professionalism and attention to detail is outstanding. I hope that in some small way, I will be able to be an asset to your organization as at this point, there is no question as to the value and credibility that your Organization will bring to my business and clientele.
Thanks again and looking forward to a rewarding future with Cloudaccess.
Derek is helpful and I appreciate his quick response to my question. I hope to learn a great deal about Joomla.
I just wanted to let you know I switched over from the free trail account to a paid hosting account and dropped the .cloudaccess subdomain. Lucas assisted me with the process. He was helpful, his replies were intuitive, and his responses were fast, even on a Sunday. I have two other sites in development with Cloud Access, and I will probably have many more in the future. I am continually impressed with the level of service from C.A. - from sales to tech support, and I just wanted to let you know. I wrote a glowing review of cloud access on a hosting review site several weeks ago. At 40 years old, I've been around the block more than a few times. I've experienced good service and bad service over the years, but this is the first time I've felt compelled to review of any product or service, ever. I just wanted to say thanks for all the help and you can be proud of your support staff. They have that X factor that is so rare in any service industry - they take ownership of their jobs.
All the best!
Thanks, Gary. As of right now, it looks like the new administration values the MI-SBTDC and will continue to support our program. But I don’t want to take anything for granted, so I appreciate your support very much and will call upon you for it should we need it. We love what we are doing! We get to work with some of the coolest companies in the state and help them grow. It’s the innovative companies like yours that are leading the recovery, so thank you too for what you are doing!
I have to congratulate you guys at Joomla! You are super efficient and your site is very good. I know it is rather invidious of me but Irfan has been more than helpful. I have told all my friends who are thinking of setting up a website for their business and personal use about JOOMLA!
I wanted to show my appreciation at the way that Derek Snieg provide support on cloudaccess. I've dealt with Derek quite a few times and he always manages to impress me with his excellent and timely responses. He's very much ready to help resolve any problems. This didn't happen just once but regularly which is why I thought it would be good to escalate this to you. If you need any information from my end, please let me know and congratulations on the excellent team that you're managing. Thanks!
Good day. I am a new to Joomla customer. I was having difficulty setting up a demo account. I sent an E-Mail into demosupport and it was promptly answered by Derek. Over the course of thirty minutes an a couple of E-mail exchanges the problem was resolved and the account established.
I appreciate the prompt, courteous service!
Thanks for the email, this is perfect ... I mean you guys are real Pro's ... So far so Good, but I beleive I will need your help in the Near Future, and I'll add you to my Skype as well. Those Tutorials are real good, and on a scale of 1 to 10, I'd rate them a perfect 10, The simplicity of Joomla beats the crap outta Dreamweaver, Any time, Anyday !! So, well once again Thanks for the email,
Derek (Joomla! Support Specialist) has closed my two (2) tickets. Good job. I have a demo site and if I can get the support I need I will upgrade to a business or pro account prior to the end of my free trial. I am starting a computer service business so I will probaly be looking at the Enterprize template. Just wanted to let you know that Derek has been doing a good job.
Just letting you know that I've submitted 2 tickets so far with questions about building Joomla website and attempting to learn how to 'move' a Joomla website to another server and both times I was replied back quickly directing me to an article explaining the 'how to' part or supplied with a precise answer to my question. Derek and Mark both have been very helpful. Thank you and Cloudaccess for opening up your servers to new Joomla experimenters and offering such a vast amount of Joomla support.
I just wanted to send you a note and tell you how great Christopher has been helping through a tough time with my website and email. I have been trying to transfer my website doworksolutions from 1&1 to Cloud Access for over two weeks. My email went down and my website has been in limbo. Chris took the time and worked through the issues and got both my email and website working. I appreciate Chris' help and I am glad that I moved to Cloud Access.
I just wanted to take this opportunity to thank Lucas, as well as inform you that our problem has been resolved after a lot of dancing back and forth and submitting several tickets. It seems that the problem was with the Global configuration settings and not the 3rd party extension. Great job Lucas, it is highly appreciated from our end.
Just to drop a line regarding Derek (Joomla! Support Specialist). He went the extra mile offering me alternative domain name until finish my main domain transfer. Good surprise to start. Keep up an I will convert my friends to Cloudaccess.