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Support Hours of Availability

Phone & Ticket Support:

Please follow these steps before calling for support.
Phone & Ticket Support is available 24/7
Excluding Major Holidays (as detailed below)

Holidays

Limited online ticket and phone support is available on the holidays listed below. Emergency network support is available 24/7.  We monitor all vital services 24/7, even on holidays. If your hosting package includes a service plan, we will react immediately to outages on any dedicated server. All shared hosting services are monitored and our engineers will come online to address any major issue that occurs.

  • New Year's Day (January 1st)
  • Easter
  • Memorial Day
  • Independence Day (July 4th)
  • Labor Day
  • Thanksgiving 
  • Christmas (December 25th)